Privacy Policy
This privacy policy explains how GWANA ("we," "our," or "us"), a gadget repair app, collects, uses, and discloses your personal information when you use our services. By using our services, you agree to the terms of this policy.
What information do we collect?
We collect two types of information: personal information and non-personal information.
Personal information is any information that can identify you as an individual, such as your name, email address, phone number, payment details, and location. We collect personal information when you create an account, book a technician, make a payment, contact us, or provide feedback.
Non-personal information is any information that cannot identify you as an individual, such as your device type, operating system, browser, app usage, and aggregated statistics. We collect non-personal information automatically when you use our services, through cookies and other technologies.
How do we use your information?
We use your personal information to:
Provide and improve our services, such as matching you with the best technician for your gadget repair needs, processing your payments, and sending you notifications and reminders.
Communicate with you, such as responding to your inquiries, requests, or complaints, and providing you with updates and offers.
Protect our rights and interests, such as enforcing our terms of service, preventing fraud and abuse, and resolving disputes.
We use your non-personal information to:
Analyze and optimize our services, such as measuring the performance and functionality of our app, testing new features, and understanding user behavior and preferences.
Deliver relevant and personalized ads and content to you, based on your interests and preferences.
How do we share your information?
We share your personal information with:
Our technicians, who need to access your name, phone number, location, and gadget details to provide you with the repair service.
Our payment processors, who need to process your payment transactions and verify your identity.
Our service providers, who help us with various functions such as hosting, analytics, marketing, and customer support.
Our business partners, who may offer you products or services that may be of interest to you.
Our legal advisors, regulators, or law enforcement authorities, who may require us to disclose your information to comply with applicable laws or regulations, or to protect our rights or interests.
We share your non-personal information with:
Our service providers, who help us with various functions such as hosting, analytics, marketing, and customer support.
Our business partners or advertisers, who may use it to deliver relevant and personalized ads and content to you.
The public or other third parties, who may access it through aggregated reports or statistics.
How do we protect your information?
We take reasonable measures to protect your personal information from unauthorized access, use, modification, or disclosure. However, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. You are responsible for keeping your account password confidential and for notifying us immediately if you suspect any unauthorized activity on your account.
How do we retain your information?
We retain your personal information for as long as necessary to provide you with our services or to comply with our legal obligations. We may also retain some of your personal information for longer periods for backup, archival, or audit purposes. We delete or anonymize your personal information when it is no longer needed.
You have certain choices regarding how we use and share your personal information. You can:
Access, update, or delete your personal information by logging into your account or contacting us at admin@gwana.shop.
Opt out of receiving marketing emails from us by clicking on the unsubscribe link in the email or contacting us at admin@gwana.shop.
Manage your cookie preferences by adjusting the settings of your browser or device.
Disable location services by adjusting the settings of your device.
Please note that some of these choices may affect the functionality or availability of our services.
How do we update this policy?
We may update this policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our app or website or by sending you an email. Your continued use of our services after the update constitutes your acceptance of the updated policy.
How do you contact us?
If you have any questions or concerns about this policy or our privacy practices, please contact us at:
GWANA
Unit 508 Cityland 10 Tower 2,
Dela Costa corner Valero,
Salcedo Village, Makati City
Tel: 77282161